Xepay is legally required to turn over customer data that it hosts when it receives valid legal
process from a law enforcement authority with jurisdiction.
Here we outline our policies and guidelines, for National and International law enforcement
agencies seeking access to Xepay's stakeholder data. On a yearly basis, our transparency
report about Law Enforcement Requests (LERs) that we have received, will be updated.
The following guidelines are intended to provide guidance to law enforcement officials
about the legal process for seeking records from Xepay.
What is Xepay and what records do we have?
Xepay is a cryptocurrency company that operates an application, website, and technology
platform that provides a marketplace where persons can buy, sell, exchange, and trade
policy shall govern how we will respond to LERs for User information.
What type of legal process does Xepay require before producing user information?
We require valid and sufficient legal process before we can disclose business records
regarding Users or trips in response to LERs. We won't be able to provide any information
without a valid subpoena, court order, or search warrant. We will require a warrant for
requests for content of communications between Users or for prospective location data.
We may produce information in the absence of a subpoena or warrant where an emergency
situation exists involving an immediate threat of death or serious bodily harm to a person,
as discussed in the emergency request section below. In these events, we require that valid
and sufficient legal process be produced within three days of production of the information.
We accept LERs via email to LER@Xepay.io . Our acceptance of legal process does not waive
any legal objections Xepay may have and may raise in response to the request.
What form of requests does Xepay require, and how are requests processed?
Xepay is unable to process overly broad, vague, or unduly burdensome requests. Please
ensure that your request is narrowly tailored to a legitimate law enforcement need.
We will only consider LERs that satisfy the applicable process above and adhere to the
- Typed, preferably in an official letterhead;
- Duly signed and stamped by the appropriate law enforcement officer who is empowered
by local law to represent the law enforcement unit that is making the request;
- In compliance with local and international law; and
- Addressed to Xepay, directly.
Requests must contain the following detailed information:
- All known email addresses, names, and aliases of data subject or all known physical addresses and telephone numbers of the data subject;
- Your name, department, title, street address, telephone number and official government domain email address;
- Clearly identify the investigation or specific event that took place that is the underlying basis for the request;
- Specify date/time/location(s);
- Exactly what information you're requesting, why you're requesting it, and how it pertains to your investigation; and
- The applicable act or law under which the law enforcement agency is requesting the data.
cWe disclose data to law enforcement when we determine that we are required to do so by law. In those instances, we will search for and disclose data that we are reasonably able to locate and retrieve.
Xepay will challenge any National Security Letter it receives, and will require the government to obtain an order from a court requiring its compliance.
How does Xepay handle emergency requests?
We have a process for evaluating requests on an emergency basis where an emergency situation exists involving an immediate threat of death or serious bodily harm to a person. Requestors must email LER@Xepay.io with the subject line 'Emergency Disclosure Request' and describe in detail the nature of the emergency. We review these requests on a case-by-case basis. Please note that we will only review and respond to emergency requests from law enforcement, and will not respond to emergency requests sent to this address by non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement officials.
Does Xepay notify individuals of a LER for information relating to them?
It is our policy to provide notice to Users before producing their information in response to
a criminal investigation by law enforcement unless (i) we are prohibited by law from doing
so, (ii) we have reason to believe the subject’s Xepay account has been compromised such
that the notice would go to the wrong person, or notice would otherwise be
counterproductive or would create a risk to safety, or (iii) it is an emergency request and
prior notice would be impractical (in which case we may provide notice after the fact). Law
enforcement officials who do not want their request disclosed should provide an
appropriate court order or process establishing that notice is prohibited, or provide
sufficient detail for Xepay to determine whether a request falls into one of the exceptions
above. Regulatory or other non-criminal requests for information are not within the scope
of this policy.
In the event that information is provided subject to a gag order or disclosed pursuant to an emergency request, Xepay will provide notice to its users of these government demands if Xepay is thereafter notified that the gag order or the emergency has expired.
How many LERs does Xepay receive?
We know that our users, as we are, deeply concerned about their privacy. We want to make sure they are informed about how often we receive requests from law enforcement for user data. As we are starting out in 2017, currently no such data is available to share. However, we will periodically update such information in our website.
Law enforcement officials with questions about these guidelines should email
LER@Xepay.io. Please note that we will not respond to non-law enforcement inquiries
received at this email address.